Delivery and Returns

Delivery Information

All deliveries to the UK mainland are free for standing desks, workstations, and office furniture. We aim to ship orders within 3 to 5 working days after receipt.

UK Mainland Delivery

Free Delivery: Enjoy free delivery on all standing desks, workstations, and office furniture orders to UK mainland addresses, including most remote areas such as the Highlands of Scotland.
Delivery Times: We deliver from Monday to Friday (excluding bank holidays). Orders are typically shipped within 3 to 5 working days after order receipt.
Flexible Deliveries: Need your delivery on a specific date? Leave a note during checkout (after entering your address), and we’ll do our best to accommodate your preferred date. Please allow 2 to 3 days for processing.

Delivery Process

Once your order has shipped, you’ll receive a confirmation email with tracking information. Use this to track the delivery and confirm the estimated delivery date.
Deliveries occur Monday to Friday between 8:00 AM and 6:00 PM.
We deliver to ground floor locations such as reception or goods inwards. Please ensure someone is available to receive your order and check the contents for accuracy. Any damages or shortages must be noted on the delivery note and reported to us within 24 hours.

Missed Deliveries

If no one is available to receive your delivery, a re-delivery fee will apply, which includes both the return of the items to our warehouse and a 25% restocking fee. Re-organizing delivery will incur additional costs. Disputed missed deliveries will require proof.

Self-Assembly

All items arrive flat-packed for self-assembly. Assembly instructions will be included in the package. Should you encounter any issues during assembly, please contact us for assistance.

Returns Policy

We understand that sometimes things don’t work out. If you need to return an item, please review the following policies:

General Return Guidelines

Returns are only accepted with prior authorization from UPstandesk.co.uk.
Goods must be in their original packaging, unused, unassembled, and in re-saleable condition.
Made-to-order items cannot be returned unless they are faulty.

Damaged or Incorrect Goods

Please inspect your order upon receipt. If you notice any damages or discrepancies, report them as soon as possible.
Returned items must be in their original condition. We cannot accept returns for damaged goods unless they are faulty upon receipt.

Return Shipping Costs

The buyer is responsible for all return shipping costs, and the goods are considered the buyer’s responsibility until received by UPstandesk.co.uk. Ensure you retain proof of return delivery.

Refund Process

Once we receive the returned items and verify their condition, we will process the refund, deducting any applicable fees.
Handling Fee: A 25% handling fee will be applied for returns due to incorrect orders or items no longer wanted. If applicable, any damages will further reduce the refund amount.
Refunds will be processed within 30 days of receipt of the returned goods.

Custom & Made-to-Order Items

Please note that any made-to-order items cannot be returned for a refund. We advise double-checking all measurements and specifications before placing an order.
If a custom-made item does not fit due to incorrect sizing or specifications, we can offer adjustments or replacements at an additional cost (unless the error is ours).

Delivery FAQs

How much does delivery cost?

All deliveries to the UK mainland are free for standing desks, workstations, and office furniture.

How long will my delivery take?

We aim to ship orders within 3 to 5 working days after receipt. Delivery occurs Monday to Friday, excluding bank holidays.

Can I choose a specific delivery date?

Yes! You can request a specific delivery date by adding a note during checkout. Please keep in mind that we need 2 to 3 days to organize your delivery, and we don’t deliver on weekends.

How will I know when my order has been dispatched?

Once your order has been shipped, we’ll send you a confirmation email with tracking information so you can monitor the delivery status.

What happens if I miss my delivery?

If no one is available to receive your order, you’ll be charged for both the return and re-delivery costs, along with a 25% restocking fee. If you want to reschedule the delivery, additional charges will apply.

Where will my order be delivered?

Your order will be delivered to the ground floor (reception or goods inwards) at the address provided. Please ensure someone is available to accept and sign for the delivery.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us as soon as possible. We can accommodate changes if the order hasn’t been shipped yet.

Do you offer weekend delivery?

Currently, we do not deliver on weekends. Deliveries are made Monday to Friday.

Will my order require assembly?

Yes, all items are delivered flat-packed for self-assembly. Assembly instructions are included in the packaging. If you need assistance, feel free to contact us.

Returns FAQs

How do I return an item?

To return an item, you must first receive authorization from UPstandesk.co.uk. Contact us for return approval, and we’ll guide you through the process.

Can I return a custom or made-to-order item?

No, custom-made or made-to-order items cannot be returned. Please ensure all measurements and specifications are correct before placing an order.

What are the conditions for returning an item?

Items must be returned in their original packaging, unused, unassembled, and in resaleable condition. We cannot accept returns for damaged goods unless they are faulty.

Who pays for the return shipping?

The buyer is responsible for return shipping costs. The items are also at the buyer’s risk until they are received by UPstandesk.co.uk. Please keep proof of return shipment.

How long does it take to process a refund?

Refunds will be processed within 30 days of receiving the returned item, provided it meets the return conditions. We will deduct any applicable fees before issuing the refund.

Will I be charged for returning an item?

Yes, we charge a 25% handling fee for items returned due to incorrect orders or if the item is no longer wanted. Any damages to the item will further reduce the refund.

What if my item is damaged or faulty?

If your item arrives damaged or faulty, report it to us within 24 hours of delivery. We will arrange for a replacement or a full refund, depending on the situation.

How do I know if my return has been received?

We recommend using a tracked delivery service when returning an item. Once we’ve received your return, we will notify you via email.

Can I return an item if I’ve already assembled it?

No, assembled items cannot be returned unless they are faulty. All returned items must be unassembled and in their original packaging.

Additional Information

Assembly Assistance

If you experience any difficulties during assembly, please reach out to our customer support team, and we’ll be happy to assist you.

If you have any questions about delivery or returns, please don’t hesitate to contact us via sales@upstandesk.co.uk for further assistance.